At ELAVESA, we want your shopping experience to be simple and stress-free. This page explains how we process orders, ship products, and handle eligible returns.

Shipping

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not normally processed or shipped on weekends or major holidays.

During sales, promotions, product launches, or periods of unusually high demand, processing may take a little longer.

Delivery Times

Estimated delivery times vary depending on your shipping destination, product availability, and carrier.

Typical delivery estimates:

• United States: approximately 5–12 business days
• Other destinations: approximately 7–20 business days

These are estimates rather than guaranteed delivery dates.

Unexpected carrier delays, weather, customs processing, incorrect addresses, or other circumstances outside our control may affect delivery times.

Shipping Confirmation & Tracking

Once your order has shipped, you may receive a shipping confirmation email containing your tracking information.

Tracking information may take some time to become active after the package is handed to the carrier.

You can also use our Order Tracking page to check your shipment status when tracking information is available.

Shipping Address

Please make sure your shipping information is accurate before completing your purchase.

If you notice an incorrect address after placing an order, contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

ELAVESA is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided at checkout.

Lost, Delayed, or Delivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it:

1. Check your mailbox, entrance, porch, or other delivery areas.
2. Check with household members or neighbors.
3. Contact the shipping carrier for additional delivery information.
4. If you still cannot locate your package, contact ELAVESA Support.

For packages that appear delayed, please allow additional time for carrier tracking updates before contacting us.

Returns

We want you to be satisfied with your ELAVESA purchase. Eligible products may be returned according to the conditions below.

Return Period

Return requests must generally be submitted within 30 days of delivery.

To qualify for a return, the item should:

• Be unused and in its original condition
• Be in its original packaging where applicable
• Include any accessories or components included with the order
• Not show signs of damage caused after delivery

Some products may have additional return restrictions for hygiene, safety, or other reasons. Please contact us before returning an item if you are unsure whether it qualifies.

Non-Returnable Items

Certain products may not be eligible for return, including items that:

• Have been used when hygiene or safety considerations prevent resale
• Are damaged due to misuse or improper handling
• Are missing essential components
• Are otherwise identified as non-returnable on the product page

How to Request a Return

To request a return:

1. Contact ELAVESA Support.
2. Provide your order number.
3. Tell us the reason for the return.
4. Provide photos when the item is damaged, defective, or incorrect.
5. Wait for return instructions before sending anything back.

Please do not send products to a return address without receiving return instructions from ELAVESA.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• Photos of the packaging when relevant

After reviewing your request, we may offer an appropriate resolution, such as a replacement, refund, or other available solution.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Your payment provider or bank may require additional time for the refund to appear in your account.

Return Shipping Costs

Unless the return is due to an item being defective, damaged, incorrect, or another issue caused by ELAVESA, return shipping costs may be the customer's responsibility.

Any applicable return-shipping requirements will be provided when your return request is reviewed.

Exchanges

If you need to exchange an eligible product, contact us before sending the item back.

Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, or refund.

Order Cancellation

If you need to cancel an order, contact us as quickly as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order cannot always be cancelled once it has entered processing or shipping.

Important Information

Delivery estimates are not guaranteed. Shipping delays may occur because of circumstances outside ELAVESA's control, including carrier disruptions, severe weather, customs processing, incorrect addresses, or other logistical issues.

Return eligibility is determined according to the conditions in this policy and the circumstances of the individual order.

ELAVESA reserves the right to update this Shipping & Returns Policy when necessary. Any changes will be posted on this page.