Payment Policy
We want your checkout experience to be simple, secure, and transparent. This Payment Policy explains how payments are processed when you place an order with us.
1. Accepted Payment Methods
ELAVESA accepts the payment methods displayed at checkout.
Depending on your location and availability, these may include:
- Credit cards
- Debit cards
- Other secure payment methods made available through our checkout providers
Available payment options may change from time to time.
2. Payment Authorization
When you place an order, your payment method may be authorized or charged for the total amount of your purchase.
An order is considered successfully placed only after the payment has been successfully authorized or completed.
If your payment cannot be authorized, your order may not be processed.
3. Pricing & Currency
All product prices are displayed on our website in the currency shown at checkout.
The final amount you pay may include:
- Product price
- Applicable shipping charges
- Applicable taxes or other charges
The total amount will be displayed before you complete your purchase.
4. Payment Security
Payments are processed through secure third-party payment providers.
ELAVESA does not generally have access to or store your complete credit or debit card number.
Payment providers may use encryption and other security technologies to help protect payment information during transactions.
5. Billing Information
Please make sure your billing information is accurate when placing an order.
Incorrect billing information may result in payment failure or delays in processing your order.
6. Payment Declined
If your payment is declined, you may wish to:
- Verify that your card information is correct.
- Confirm that your billing address matches your payment method.
- Check that your card has sufficient available funds.
- Contact your bank or payment provider.
If you continue to experience problems, please contact us for assistance.
7. Order Cancellation & Refunds
If an order is successfully canceled and qualifies for a refund, the refund will generally be issued to the original payment method.
Please review our Return & Refund Policy for information about eligible returns and refunds.
8. Fraud Prevention
To protect our customers and business, ELAVESA and its payment providers may use security and fraud-detection systems.
We may cancel or hold an order if a transaction appears suspicious, unauthorized, or potentially fraudulent.
If additional information is required to verify an order, we may contact you using the information provided during checkout.
9. Third-Party Payment Providers
Payment transactions may be processed by third-party payment providers.
These providers may collect and process payment information according to their own terms, privacy policies, and security practices.
10. Questions About Payments
If you have a question about a payment, charge, refund, or order, please contact us:
Please include your order number when contacting us about a specific transaction.
Thank you for shopping with ELAVESA. 🤍
This Payment Policy may be updated from time to time to reflect changes to our payment methods, providers, or business practices.