Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you may have when you visit or make a purchase from our website.
By using the ELAVESA website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:
Information You Provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Information you provide when contacting customer support
- Account information, if you create an account
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages viewed and interactions with our website
- Referring website or source
- Approximate location information
- Website usage and performance information
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Ship products to you
- Provide order confirmations and shipping updates
- Respond to customer service requests
- Manage your account
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional communications when permitted by law
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers.
ELAVESA generally does not directly store your complete payment card information. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
4. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to help our website function properly and understand how visitors use our store.
These technologies may be used for:
- Essential website functions
- Shopping cart and checkout functionality
- Analytics
- Website performance
- Remembering preferences
- Advertising and marketing, where applicable
You may be able to control or disable certain cookies through your browser settings or available cookie-management tools. Some website features may not function properly if essential cookies are disabled.
5. How We Share Information
We may share personal information with trusted service providers when necessary to operate our business, including providers that assist with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting and technology
- Analytics
- Customer support
- Email and marketing services
- Fraud prevention and security
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, users, or business.
We do not sell your personal information for money.
6. Third-Party Services
Our website may use third-party services, applications, plugins, or integrations.
These third parties may collect or process information according to their own privacy policies. Their practices may change independently of ELAVESA.
We encourage you to review the privacy policies of third-party services you interact with.
7. Marketing Communications
If you subscribe to our marketing communications, we may use your email address to send information about products, promotions, offers, or other ELAVESA updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.
Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.
The specific retention period may vary depending on the type of information and the reason it was collected.
9. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used or shared
- Opt out of certain marketing communications
- Exercise other rights provided by applicable privacy laws
To make a privacy-related request, contact us using the information below.
We may need to verify your identity before completing certain requests.
11. Children's Privacy
Our website is not intended for children who are under the minimum age required by applicable law to provide personal information independently.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. International Visitors
ELAVESA may use service providers located in different countries. As a result, your personal information may be processed or stored outside the country where you live.
Where required by applicable law, we will take appropriate steps regarding international transfers of personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:
ELAVESA
We will review and respond to privacy requests in accordance with applicable law.
Thank you for trusting ELAVESA with your information. 🤍