Return & Refund Policy
We want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, please review the return guidelines below.
Return Eligibility
We accept eligible return requests made within 30 days of delivery.
To qualify for a return, the item must generally:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include the order information or proof of purchase.
- Not show signs of damage caused by misuse, improper care, or normal wear and tear.
Some products may not be eligible for return for health, hygiene, safety, or other applicable reasons.
Beauty & Personal Care Products
For hygiene and safety reasons, opened, used, or tampered-with beauty and personal care products may not be eligible for return.
Please contact us before sending any beauty or personal care item back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We’ll review your request and, where appropriate, provide a replacement, refund, or another suitable resolution.
How to Request a Return
To start a return request, contact us at:
Please include your order number and the reason for your return.
Do not send an item back without contacting us first. We’ll provide the appropriate return instructions if your request is approved.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.
Original shipping charges may be non-refundable.
Refunds
Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Non-Returnable Items
Certain products may not be eligible for return, including items that are:
- Opened or used for hygiene reasons
- Personalized or made specifically for the customer
- Clearly identified as final sale
- Damaged through misuse or improper handling
Applicable exceptions may apply where required by law.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us. Depending on availability and the circumstances, we may offer a replacement or another appropriate solution.
Questions?
If you have questions about returns or refunds, contact our support team:
We’re happy to help.
Thank you for choosing ELAVESA. 🤍
This Return & Refund Policy may be updated from time to time. Please review the policy applicable at the time of your purchase.