Shipping Policy
We want your shopping experience to be simple, clear, and convenient. This Shipping Policy explains how we process and deliver your orders.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information when available.
Please note that orders may take additional time to process during holidays, promotions, or periods of high order volume.
Shipping Times
Estimated delivery times may vary depending on your location, product availability, shipping method, and carrier.
For orders within the United States, estimated delivery is typically:
Estimated delivery: 5–12 business days
These timeframes are estimates and are not guaranteed delivery dates.
Shipping Costs
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, ELAVESA may offer promotional or free-shipping offers. Any applicable promotion will be clearly displayed on our website or during checkout.
Order Tracking
Once your order has shipped, you can track your package using the tracking information provided in your shipping confirmation email.
Please allow some time for tracking information to become active after your package has been shipped.
Delayed or Lost Packages
While we work with shipping carriers to ensure your order arrives safely, unexpected delays can sometimes occur due to weather, carrier issues, holidays, customs, or other circumstances outside our control.
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us so we can help investigate the issue.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If you entered an incorrect address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged product and packaging.
We’ll review the situation and help determine the appropriate next steps.
Questions About Shipping?
We're here to help.
Please include your order number when contacting us about an existing order.
Thank you for choosing ELAVESA. 🤍
This Shipping Policy may be updated from time to time to reflect changes to our shipping operations and services.